1. Introduction
We at Paramount Built Surveys (“Company,” “we,” “our,” or “us”) understand that privacy is extremely important to you at paramountbuiltsurveys.co.uk, and we are dedicated to ensuring your personal information is competently stored and safe, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy demonstrates the methods we employ to collect, use, disclose and secure personal information from the users that visit our website, engage with our services, or interact with us.
You hereby acknowledge and consent to the policy guidelines as mentioned in this Privacy Policy when using our services. If you do not agree, please refrain from using our Website and services.
2. What Information We Collect
We may collect the following information related to you and your personal data:
2.1. Information You Provide to Us
- Contact Details: You can provide us with your name, phone number, postal address and email address when you have an inquiry.
- Project Details:As for our party wall services, we will need your property address and other related documentation with the project specifications.
- Payment Information: : If there happens to be a payment done, the transaction details such as who is being paid and the amount will be saved with us (the transaction will be processed securely via third-party payment providers).
- Communication Data: We will save all the emails, messages and other correspondence that you send to us when you reach out to us.
2.2. Information We Automatically Collect
On our website, the following data is collected from users:
- IP Address: For identifying and mitigating fraudulent attempts.
- Device Information: The user’s browser, OS, and other device ID information.
- Cookies & Tracking Data: By cookies, we gather tracking data (refer to our Cookie Policy for further information).
2.3. Information from Third Parties
Our clients’ data can be sourced from:
- Business associates (for instance, referral businesses or legal partners).
- Other registers (for instance, the Land Registry for property-related queries).
3. How We Use Your Information
We use the information collected for the following purposes:
3.1. Providing Our Services
- To manage party wall agreements, serve notices and grants, and perform awards.
- To give consultations, conduct site visits, and perform surveys.
- To reply to your queries and offer you customer support.
3.2. Legal & Compliance Obligations
- To comply with the Party Wall etc. Act 1996 and applicable law of the UK.
- To help detect, preempt, and deal with fraud, security violations, or legal tussles.
3.3. Marketing & Communications
- To notify clients about our services, special offers, and other news regarding their industry (upon client consent only).
- To enhance your experience and provide suitable recommendations.
- You can manually opt out of receiving marketing messages at your own discretion.
3.4. Website Analytics & Improvement
- To enhance the effectiveness, safety, and overall user experience of our website.
- To analyze behaviour from users via Google Analytics and other similar tools.
4. Legal Basis for Processing Personal Data
We justify the processing of your personal data on the following grounds:
- Contractual Necessity – In the course of performing our services to you.
- Legal Obligation – To meet the requirements of laws in the UK.
- Legitimate Interests – For carrying out activities such as business, preventing fraud, and protecting our website.
- Consent – When you indicate acceptance for us to send you marketing messages.
5. How We Share Your Information
Your information will not be sold or leased. It may, however, be shared with:
- Regulatory Bodies & Authorities:When you are required by a court or to comply with other legal requirements.
- Service Providers & Contractors: Including, but not limited to, IT support, lawyers, and companies handling payments.
- Business Transfers: In the Event of Company Mergers Sales Acquisitions or Restructuring.
All of them are required to comply with non-disclosure agreements and the protection of information laws.
6. Data Retention & Security
6.1. How Long We Keep Your Data
We keep personal data only for as long as we reasonably consider necessary:
- Enquiries & Consultations: For a maximum period of 1 year from your last interaction.
- Project & Contractual Data: Stored for 7 years (legal and tax purposes).
- Marketing Data: Kept until opt-out.
6.2. Security Measures
To prevent unauthorized access, loss or exposure of personal data, we have in place the following security measures:
- SSL certificates and secure servers.
- Employee Role-based Access Control (RBAC).
- Compliance checks and audits are conducted frequently.
However, no system is entirely immune to breaches. In the event of a data breach, we will notify you and the relevant authorities as soon as possible.
7. Your Rights Under UK GDPR
You have the following rights under UK data protection laws:
- Right to Access – Obtain a copy of relevant personal data you want to access.
- Right to Rectification – Modify or complete inaccurate or deficient personal data.
- Right to Erasure (‘Right to be Forgotten’) – In some situations, erasure of personal data can be requested.
- Right to Restriction – The processing of your data can be limited.
- Right to Objection – Some types of direct marketing and specific data processing can be opted out.
- Right to Data Portability – Transfer of data in a structured format can be requested.
8. Cookies & Tracking Technologies
Our Website uses cookies to enhance user experience. These include:
- Essential Cookies – Essential for the operation of the site.
- Analytical Cookies – Elevate the usability of a website.
- Marketing Cookies – Analyze how users engage with the site for marketing objectives.
9. Third-Party Links
Links to external resources (such as government sites and industry sites) may be published on this Website. We bear no responsibility for their privacy policies. Be sure to read the privacy policies of third parties prior to disclosing any personal information.
10. Updates to This Privacy Policy
From time to time, we may make alterations to this Privacy Policy. These changes will be made known on this page along with the date of the amendment.
If there will be any changes, we will issue a notification to you via email, or post a notice on the website.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Email: info@paramountbuiltsurveys.co.uk
Address: 60 Chipperfield Road, Hemel Hempstead, UK
Phone: 03301333788
Your trust is our priority. Thank you for choosing Paramount Built Surveys!
